Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
GENERAL SUMMARY:
Transportation Operations Center “TOC” Customer Support Representative is responsible for providing professional phone, e-mail, and chat communications delivery support. Responsibilities include assisting drivers with deliveries, taking driver travel requests, providing stores with status of delivery; as well as performing outgoing communications to the travel department, store personnel, and drivers.
DUTIES and RESPONSIBILITIES:
Answer Telephone calls from drivers, stores, and carrier teams. 45%
Provide delivery support to driver
Provide delivery status to store personnel
Take off-hours travel requests from drivers
Follow up on open delivery issues with carrier and store teams. 15%
Complete standard travel requests from driver and DG private fleet leadership. 15%
Assist drivers with off hours support. 10%
Sending workflow to tablet
Locating trailer at DC
Driver Call In
Assist store with non-respond sweep requests. 5%
Follow up on email communication as needed and instructed. 5%
Accurately assess and escalate issues that may require CSA handling. 5%
KNOWLEDGE and SKILLS:
EXPERIENCE and/or EDUCATION:
Dollar General is an equal opportunity employer.
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